Aged Care – Support at Home Policies and Procedures
Our Support at Home Policy Pack includes 4 parts, covering the Governance & Management, Human Resources, Service Delivery and Specialist Nursing Supports for aged care providers registered in Categories 1 – 5 of the Suppport at Home Program. All policies have been drafted in compliance with the Aged Care Act 2024 and Strengthened Aged Care Quality Standards. These packs are provided in fully editable format for you to tailor and personalise to your organisation. See below for a list of inclusions.
Our Aged Care – Support at Home policies are written by experienced aged care and business consultants.
Our Support at Home Policies do not include large slabs of legislation or standards. They are operationally focussed so your team can refer to and use them practically.
Understand the process and likely timeframes for applying to become an approved Aged Care Provider and download our FREE Aged Care FAQs.
Our consultants are experienced advising on new aged care provider applications and in the development of relevant policies and procedures. To discuss your needs and get an obligation free quote on services and documents that suit your needs, Contact us.
In-Home Aged Care Policies and Procedures
PART 1
Governance and Management- Governance and management policies for registered providers under the Support at Home program, including:
Regulatory Compliance Policy
Business Continuity & Disaster Recovery Policy
Conflict of Interest Policy
Professional Ethics and Code of Conduct Policy
Code of Conduct for Aged Care Policy
Records and Information Management Policy
Privacy and Confidentiality Policy
Risk Management Policy
Financial Management Policy
Workplace Health, Safety and Security Policy
Audit, Internal Assessment and Review Policy
Associated Provider Management Policy
Personal Protective Clothing and Equipment Policy
Whistleblower Policy
Complaints, Compliments and Feedback Policy
For the full list of inclusions and to purchase:
PART 2
Human Resources- Policies and procedures covering workforce governance and human resources aspects for Support at Home registered providers, including:
Human Resources Policy
Recruitment, Selection & On-Boarding Policy
Orientation and Induction Policy
Bullying and Harassment Policy
Performance Review and Management Policy
Anti-Discrimination, Inclusion and Diversity Policy
Workplace Dispute and Grievance Policy
Flexible Work Arrangements Policy
Leave Policy
Rostering Policy
Technology and Social Media Usage Policy
Disciplinary Action Policy
For the full list of inclusions and to purchase:
PART 3
Service Delivery and Clients- Support at Home policies and procedures covering specific types of service delivery and participant management aspects of in-home aged care, in line with the requirements of the Aged Care Act 2024 and Strengthened Aged Care Quality Standards, including:
Advocacy Policy
Assessment and Review Policy
Service Access Policy
Service Exit Policy
Care Planning Policy
Advance Care Planning & End of Life Care Policy
Participant Rights and Responsibilities Policy
Decision Making & Choice Policy
Care Management Policy
Community Participation and Social Inclusion Policy
Suspected Elder Abuse & Neglect Policy
Participant Incident Management (incl. SIRS) Policy
Participant Non-Response to a Scheduled Visit Policy
Aboriginal and Torres Strait Islander People Policy
People who Live in Rural and Remote Areas Policy
People who are Homeless or at Risk of Becoming Homeless Policy
Working in a Participant’s Home Policy
Infection Control Policy
Lifestyle, Independence and Wellbeing Policy
Assistance with Daily Living Activities Policy
Responsive Behaviour Support Policy
Falls Prevention Policy
Food Safety Policy
Home Maintenance and Modifications Policy
Household Cleaning Policy
Hydration and Nutrition Policy
Medication Management Policy
Pain Management Policy
Restrictive Practices Policy
Suicide and Self-Harm Policy
Death of a Participant Policy
Transporting Participants Policy
Waste Management Policy
Professional Boundaries Policy
Participant Money and Property Policy
Participant Budget Management Policy
Emergency Planning Policy
For the full list of inclusions and to purchase:
PART 4
Specialist Nursing Interventions- Policies and procedures covering high intensity, specialist nursing interventions relevant to Category 5 providers under the Support at Home Program (even where these services are delivered under an Associated Provider Agreement), including:
Bowel Management Policy
Catheter Care Policy
Complex Wound Management Policy
Continence Management Policy
Dysphagia and Meal Assistance Policy
PEG and NG Tube Feeding Policy
Subcutaneous Injections Policy
Tracheostomy Management Policy
Ventilator Management Policy
For the full list of inclusions and to purchase: